Returns & Exchanges

Last updated: October 8, 2026

All Sales are FINAL

We do not accept returns or exchanges for any reason. If a product comes damaged, please reach out within 48 hours after delivery and we will offer you a reprint or store credit.

We do not assume responsibility for user errors, which may encompass, but are not restricted to, damages incurred during application or washing. It is crucial to carefully adhere to the provided instructions prior to applying any transfer.

Store Credit Policy

Non-refundable and non-transferable. Store credit issued by our store is non-refundable and cannot be exchanged for cash or a refund. It is also non-transferable and must be used by the original recipient.

Expiration. Store credit may have an expiration date, and it is the responsibility of the customer to use it within the specified time frame. Any unused store credit after this period will be forfeited.

No cash back. Purchases made with store credit are not eligible for cash back. Any remaining balance will stay on your store credit for future use.

Final sale. All items purchased with store credit are considered final sale and cannot be returned, refunded, or reprinted.

Store-credit purchases. Purchases made using store credit are not eligible for additional refunds, reprints, or further store credit.

Changing or Canceling Custom Gang Sheets

We kindly ask that you take your time when submitting gang sheets. While you can request changes, they will be subject to the following:

• If your order has already begun processing but not yet printed, changes will be subject to 10% of your total cost and will be considered a new order — resetting the turnaround time.
• If your order has already started printing, your order is considered final and is not subject to any cancellations or refunds.

Advance & Sale Orders — Store Credit Only After 7 Days

All orders must be submitted (artwork/files provided and order confirmed for production) within 7 days of purchase. If you do not submit your order within 7 days, your order becomes eligible for store credit only — no cash refunds will be issued. This applies to all orders, including those placed during sales or promotional pricing. By completing your purchase, you agree to these terms.

Customs & Taxes

Please note we do not cover import duty and taxes that are applicable in the recipient country. Additional taxes or customs fees may be applied and are the responsibility of the buyer. Teddy Transfers does not have control over these charges and they will vary by country / port of entry.

Additional payment may be necessary for your package / product to be delivered to you. Please visit your country’s customs website or office for more information on customs procedures and additional taxes/charges that may be applicable to you.

Damaged or Missing Product

We ask that you please inspect your order immediately upon delivery. Problems such as damaged, defective, wrong, or missing items can be reported to us within 48 hours of delivery.

All packages over $50 are insured. If you notice damage caused in transit, or your order never arrived and is considered “lost,” please notify us immediately and we can start the claim process with you.

Orders Delivered in Error

Mistakes are rare, but if you receive transfers or artwork that are not yours, you agree to tell us promptly, not to use, copy, press, sell or share them, and to destroy them or return them at our cost if we ask.

If your order is sent to someone else or printed incorrectly because of our error, we will reprint and ship the correct order at no charge and ask the recipient to destroy what they received. This is our full remedy for an order delivered in error.

Shipping Refunds

We are not responsible for delays in shipment due to the carriers.

If you request a shipping refund due to the carrier not delivering on a promised time, we can request a refund from the carrier. If they deem it approved, we can refund the costs.

Damaged Clothing / Materials

It is the customer’s responsibility to inspect their transfers prior to pressing. Teddy Transfers is not responsible for any damages to shirts, materials, equipment, etc.

Insufficient Address

Please ensure your address is correct when submitting an order. Any orders returned due to an insufficient or incorrect address will be subject to additional shipping charges.

Please note we do not ship to PO BOXES — entering a PO box may delay getting your package on time.

Pricing & Payment Errors

Once in a while a technical problem on our website or with a payment provider (such as PayPal) can charge less than the order total shown at checkout. The order total on your order confirmation is the amount due for your order.

If the payment we receive is less than your order total, or an item was clearly priced in error, we will contact you and, at our discretion, either:

• ask you to pay the remaining balance before we print or ship your order, or
• cancel the order and refund the full amount you paid.

We may hold the order until this is settled. We will never charge you more than the order total you approved without asking you first.

Contact Us

Please contact us with any questions at Info@TeddyTransfers.com.